www.bulgariabookers.com (referred in the text bellow as “The website”) is owned and managed by Traventuria Ltd. (“we”, “us”), a fully-bonded Bulgarian travel agency with license number PK-01-6434 and liability insurance of the tour operator number 1329019100001. Traventuria Ltd. is located and operates on the territory of Bulgaria, a country which is part of the European Union and which legislation is strictly corresponding that of the Union. Namely, the Bulgarian law for protection of personal data complies with the EU directives 95/46 and 2002/58. Bulgaria has also ratified Convention 108. Traventuria Ltd. is a registered administrator at the Bulgarian Commission for Protection of Personal Data. Besides the law frame, Traventuria Ltd. with all its websites and operations follows its own policy of handling personal data with utmost confidentiality and respect.
Property Advertisers are property owners or property management companies or agents and use www.bulgariabookers.com as a portal for renting out their holiday homes. Travellers are all subjects, which are using www.bulgariabookers.com for renting properties – villas, apartments, chalets, etc. and other vacation related services. Personal data or otherwise referred as personal information is all the data that identifies you or may be used to identify you.
The information Traventuria Ltd. collects
>> Registration process
Generally, Traventuria Ltd. collects information from Travellers like their personal data for correspondence – name, address, email and telephone. In the process of registration in www.bulgariabookers.com booking functionalities, we also require Visa or MasterCard verification. This is only an authorization purpose applied to reduce the spam and to outline the scrupulous users. In order to safeguard and encrypt your credit card information, we use the "Secure Socket Layer (SSL)" technology for our services. Traventuria Ltd. through www.bulgariabookers.com DOES NOT store, collect, process or use any credit card information submitted during the registration process. Travelers can also contribute personal data in their search and enquiry about a holiday rental or other services located at the website.
In most cases, while registering and publishing their property, Property Advertisers submit personal contact details, which are not visible on the website. However, they automatically agree that the data they submit about their own property or the property they manage will be made visible to all users of www.bulgariabookers.com. In the procedure of communicating with Travellers additional information can be imparted to Traventuria Ltd.
>> Enquiries and communication between Property Advertisers and Travelers
www.bulgariabookers.com is a venue point for Travellers and Property Advertisers and we try to create communication environment as flawless as possible. Payment terms for renting a property published on the website are elaborated by the Property Advertisers, NOT by Traventuria Ltd. While sending an enquiry you are also submitting personal information (contact details) to a Property Advertiser. By replying to an email or answering a phone call the Property Advertisers also contribute information that makes him/her identifiable. Both parties in this conversation of enquiry-answer should not provide information of personal nature by any communication channel if you are not ready or willing to do so. Special caution should be paid, but not limited to, submitting debit or credit card details. All property advertisers are carefully checked by Traventuria Ltd., but we do not take ANY responsibility for lost, used improperly or damaged personal data in the process of booking and communication between Property Advertisers and Travellers. Not all Property Advertisers and Travellers are located on the territory of the European Union and they may handle personal data in a different way. Finally, Traventuria Ltd. with its site www.bulgarianbookers.com DOES NOT collect or process and most of all DOES NOT take any responsibility for the information exchanged between the Property Advertisers and Travellers.
Third party services advertised at www.bulgariabookers.com
How we store, process and use your personal data
All necessary security measures are used to prevent an unauthorized physical or electronic access to the website’s registry files. The measures are constantly being upgraded to be contemporary with the high modern standards. Precise procedures to prevent information loss or damage are followed and encrypted back-up files are made on reasonable periods of time. We keep the Travellers’ and Property Advertisers’ personal data files only for an appropriate length of time or as long as the law allows. We kindly ask Property Advertisers to update their personal and property information when necessary.
The personal information collected through the use of the website is processed by Traventuria Ltd. We analyze this information in order to improve our marketing efforts, to elaborate promotions and to develop new features and services to the website. You may be approached by us to submit your reviews concerning properties or services supplied by Traventuria Ltd. You may receive promotions and offers, which we consider that, could be interesting to you. You may also receive information about changes, upgrades or new features of the website. We may also provide this information to carefully selected third parties. If you DO NOT want to receive information about new updates, promotions or your details to be shared with carefully selected third parties, please send us an email.
To personalize your visit to a web site, to make it more user friendly and to simplify the signing-in procedures a lot of internet sites use “cookies”. www.bulgariabookers.com also makes use of “cookies”. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our site and other websites.
Our servers automatically record "log files" containing information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site etc. All services perform these operations. We use log files to build pictures of how our site is used, which helps us to monitor and improve the service we offer. We cannot identify you from your log files alone.